Privacy Policy

Effective as of July 9, 2026

I-66 Express Mobility Partners, LLC (“EMP”, “we”, “us”, or “our”) respects your privacy and is committed to maintaining it through adherence to this privacy policy (this “Policy”).  EMP has developed this Policy to describe:

  • What Personal Information we may obtain through your interactions with us on our toll road, on our website (https://ride66express.com/) or on any mobile versions of our website and/or mobile applications (collectively, the “Site”), from third parties that provide Personal Information to us, or through other interactions with us.
  • How we protect the privacy of your Personal Information.
  • How we use your Personal Information.
  • How and under what circumstances do we share your Personal Information.
  • How you can exercise certain rights in relation to the Personal Information we collect under laws that may apply to us.

Please read this Policy carefully to understand our policies and practices regarding your Personal Information and how we will treat it. When you use our toll road, submit information to us by email, by telephone or in person, through a response to a survey or through the Site, you consent to the collection and processing of your Personal Information as described in this Policy. If you do not agree with any part of this Policy, please do not use our Site or our toll road.

Table of Contents

  1. Children under the age of 13
  2. What Personal Information do we collect?
  3. How do we collect your Personal Information?
  4. How do we use your Personal Information?
  5. When do we disclose your Personal Information?
  6. Security
  7. Your rights regarding your Personal Information
  8. Managing “Do Not Track” signals
  9. Third-party links
  10. Cookies policy
  11. Changes to this Policy
  12. Relevant contact information

1. Children under the age of 13

Our Site is not intended for or targeted towards children under the age of 13.

  • EMP will never knowingly solicit or collect Personal Information from a child under the age of 13 through the Site without verifiable parental consent.
  • If we discover that a child under the age of 13 has submitted any Personal Information without verifiable parental consent, we will delete their Personal Information.

2. What Personal Information do we collect?

“Personal Information” is any information that is linked or reasonably linkable to an identified or identifiable natural person. Personal Information does not include information that we collect from publicly available sources or that are de-identified and/or aggregated.

The categories of Personal Information we collect depend largely on certain circumstances, but typically could include the following:

  • Identifiers and contact information, such as your name, e-mail address, telephone number, and any other identifiable information about your or that you choose to submit to us.
  • Internet and device information collected when using our online services, including your IP address, the equipment and browser you use to access our Site, usage details, the domain from which you link to the Site, traffic data, and information collected through Cookies (as defined below) (“Usage Data”).
  • Visual-related information when you visit our offices, including photos and videos via our cameras and other similar technologies.
  • Vehicle and toll-related information relating to your use of our toll road, such as your license plate number, transponder number or other toll-account identifiers, vehicle information (including make, model, registration, etc.), location of your vehicle and trip details, including entrances  and exits, gantry passage records, tolls and fees charged, other toll transaction records, and photos and videos of vehicles, which may include occupants in vehicles or people on the roadside in a redacted format.
  • Payment information, including your billing details and account balances but we do not collect or process any actual credit or debit card numbers or other similar payment details.
  • Audio-related information we collect from various communication sources, including from our customer service center that may record and monitor phone calls and other communications for training, quality control, verification and compliance purposes. We may store certain communications you share directly with us in physical or digital form.

3. How do we collect your Personal Information?

We collect your Personal Information that is reasonably necessary to allow us to conduct our business, and we collect your Personal Information in the following ways:

  • Directly from you when you voluntarily provide it to us (for example, when you submit a question, correspond with our Site by e-mail or other electronic message, respond to a feedback request, participate in a survey, or create an online account with us).
  • Automatically, as you navigate through our Site (see the section titled ’10. Cookies policy’ of this Policy).
  • Through various technologies when you visit our offices or use our toll road, including cameras, which allow us to properly process toll trips and High Occupancy Vehicle (“HOV”) discounts.
  • From governmental road agencies.
  • From the Department of Motor Vehicles (“DMV”), the Virginia Department of Transportation (“VDOT”) and other third parties through skip tracing and DMV look-up services.

4. How do we use your Personal Information?

EMP’s collection of your Personal Information is reasonably necessary for the proper functioning of our business activities, and such collection is done only to the extent allowed and/or required by applicable laws. Any Personal Information collected or processed will be used only for the purposes described herein and retained for as long as we believe may be reasonably necessary to achieve such purposes.

Your Personal Information may be used in the following ways:

  • To provide you with services or information that you request from us.
  • To detect, calculate, and recover tolls and fees and facilitate any payment processing.
  • To provide customer service and security.
  • To detect and prevent fraud, security vulnerabilities or illegal activities.
  • To communicate with you, from time to time.
  • To assist with the enforcement of laws, and detect, prevent, and investigate any actual or suspected fraud or other crimes.
  • For archival and backup purposes.
  • To better understand how you access and use our toll road and the Site for the purposes of trying to improve the same, diagnose and resolve problems, administer our toll road and Site and respond to customer preferences.
  • To properly assist roadside assistance, contractors, and insurance providers involved in road incidents and with respect to any property damage caused by such incidents.
  • To comply with and/or enforce our Terms of Use, applicable laws, ongoing law enforcement or government agency investigations, or other legal obligations and applicable policies.
  • For address verification and billing purposes.
  • To carry out consumer, market, community and traffic research, compile demographics and perform internal business analysis so that we can develop and implement initiatives to improve our services, improve the design, construction and operation of our roads and identify people likely to be affected by or interested in our roads and services.
  • For marketing and advertising purposes and to contact you about our products and services or special offers that we think may be of interest to you.
  • For other business activities to the extent permitted by law.

5. When do we disclose your Personal Information?

We may share your Personal Information with other companies, entities, or people in accordance with the purposes as set forth in this Policy. We may disclose your Personal Information as described in this Policy in the following manner:

  • If we are required to do so by law or we believe, in good faith, that such a disclosure is necessary to comply with applicable laws, a court order, a subpoena or other government or law enforcement requests, to exercise and defend our rights or property, prevent financial loss or physical harm, to respond to an emergency situation, or to protect the rights, property or safety of others.
  • With our subsidiaries and affiliates.
  • With third parties who provide services on our behalf, which include Site administrators, vendors who help us analyze our Site’s performance (such as Google Analytics), call center operators, law firms, insurance providers, mail house/print house organizations, communications professionals, and vendors assisting in processing toll and HOV trips (collectively, the “Third-Party Vendors”). We may also authorize Third-Party Vendors to collect information on our behalf as necessary to maintain the functionality of our toll road and the Site and for the purposes set forth in this Policy.
  • With the Virginia Department of Transportation (“VDOT”), or other parties with whom we have contracted to provide services in connection with our toll road and other related projects and where reasonably necessary to respond to your questions.
  • With collection agencies and Department of Motor Vehicles (“DMV”) lookup providers.
  • To a purchaser or successor entity in the event of a sale or other corporate transaction or restructuring involving some, or all, of our business or business assets.
  • With your consent or at your direction.

EMP does not engage in any sale of Personal Information for monetary consideration as defined under applicable laws nor rent any Personal Information to third parties.  EMP does not provide any Personal Information obtained through the Site to third parties for their own direct marketing purposes. Furthermore, EMP does not use any Personal Information for profiling in furtherance of a decision that produces any legal or similarly significant effects.

6. Security

We implement a variety of physical, technical and administrative security measures to maintain the safety of your Personal Information. However, the security of information transmitted through the Internet can never be guaranteed. Therefore, we cannot warrant nor guarantee the security of any Personal Information stored electronically and/or transmitted to us through the Site, and it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security measures.

7. Your rights regarding your Personal Information

Individuals may have certain rights regarding their Personal Information under applicable data privacy laws, which may vary depending on their jurisdiction or residence.  Where such laws apply to EMP, we will provide individuals with the rights and protections required by those laws.

Depending on your relationship with us and applicable requirements, you may have the ability to exercise certain rights in relation to your Personal Information (a “Request”).

These Requests may include:

  • The right to know and access the Personal Information that we have about you,
  • The right to obtain a copy of your Personal Information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format,
  • The right to correct any inaccuracies in your Personal Information,
  • The right to delete any Personal Information you have provided to us or that we have obtained about you, subject to certain exceptions,
  • The right to opt out of any targeted advertising.

Any Request may be made by either contacting us by telephone at +1 (833) 643 2867 or through our website (https://ride66express.com/using-the-lanes/billing-and-customer-service/).

Separately, you may receive or sign up for certain marketing or other communications, such as the 66 Express Advantage toll alert service, from us whether by email or by phone if you choose to opt-in. If you would like to stop receiving such marketing or other communications from us, you may opt-out by contacting us or by following the opt-out instructions provided in the communications. Even if you opt out of such marketing or other communications, please note that you may still receive certain informational or transactional related communications, such as communications regarding your account or unpaid invoices, from us.

Where required by applicable laws, we will provide responses or information to Requests regarding your Personal Information free of charge, up to twice in any 12-month period. However, in certain instances, we may charge a reasonable fee to cover administrative costs for complying with or declining to act on such Requests, including if the Requests are excessive, repetitive, technically infeasible or manifestly unfounded.

When you make a Request regarding your Personal Information, we may need to take certain measures in order to authenticate your identity before responding. If we cannot authenticate your identity, we may ask for additional information to verify your identity or, in certain cases, we may not be required to comply with your Request.

EMP strives to answer Requests without undue delay, and in all cases within 45 days of receipt of a Request. We may need to extend the response period by an additional 45 days when reasonably necessary, taking into account the complexity and number of Requests received. If an extension is needed to respond to a Request, EMP will inform you of such within the initial 45-day period, together with the reasons for the extension.

If we decide to decline a Request, we will provide a justification for such decision and information on how to appeal our decision (the “Appeal”) under similar circumstances.

If you choose to make an Appeal, you may do so by using the same methods for making a Request by either contacting us by telephone at +1 (833) 643 2867 or through our website (https://ride66express.com/using-the-lanes/billing-and-customer-service/).

EMP will inform you in writing of any action taken or not taken in response to the Appeal, including an explanation for our decision, within 60 days of receipt of your Appeal. If an Appeal is denied, you may contact the relevant Attorney General’s office, as further detailed in the below section titled ‘12. Relevant contact information’ to submit a complaint.

9. Managing “Do Not Track” signals

Some browsers have a Do Not Track (“DNT”) feature that lets you tell websites that you do not want your online activities tracked. EMP does not honor or respond to DNT signals.

10. Third-party links

The Site may contain links to websites maintained by third parties with which we have no affiliation. This Policy does not reflect the privacy practices of those websites, and you should consult the privacy policies of those websites to learn about their practices before providing your Personal Information to such websites.  A link to any third party website does not mean that we endorse it or the quality or accuracy of information presented on it. Please note that if you sign up for alerts in connection with our toll road or register for an E-ZPass, you are providing Personal Information directly to the Virginia Department of Transportation (“VDOT”). EMP does not collect or retain that Personal Information and, therefore, such Personal Information will not be processed in accordance with this Policy.

11. Cookies policy

We may utilize cookies and other similar tracking technologies to gather data (the “Cookies”). Cookies are small data files placed on your computer, tablet, mobile phone, or other devices that record certain pieces of information when you visit out Site. Generally, we use Cookies to create a record of your identity and provide you with repeated access to your account information without the need to re-enter your information as well as for business analytics purpose.

You can set up your browser or mobile device in a way to refuse to accept Cookies. However, if you do so, you may be unable to access parts of the Site. To opt out of a Third-Party Vendor’s use of Cookies you may visit the Network Advertising Initiative opt-out page.

We use Google Analytics to evaluate the use of our Site. Google Analytics uses Cookies and other identifiers to collect information, such as how often users visit our Site, what pages they visit when they do so, and what other websites they visited prior to visiting our Site. For more information about Google’s privacy practices, please refer to the Google Privacy Policy.

12. Changes to this Policy

We may change this Policy from time to time. The date at the top of the page indicates when this Policy was last revised. Any changes will become effective when we post the revised Policy on the Site. Your continued use of the Site following these changes means that you have accepted the revised Policy. If we significantly change how we handle your Personal Information, we may provide a more prominent notice or obtain your consent as required under applicable laws. If you do not wish to accept the changes, you should cease using the Site and our toll road.

13. Relevant contact information

If you have questions or comments about this Policy, please contact us through our website (https://ride66express.com/using-the-lanes/billing-and-customer-service/), or by contacting us by telephone at +1 (833) 643-2867.